After years of wishing and hoping, Facebook just implemented replies to comments. Yes, you heard it right. Now you can directly respond to a comment whether it’s first, last or somewhere in the middle.
This is huge, especially if you use Facebook to respond to customer service questions. But it’s also the only way to start a true conversation between a group of followers. And once you get a conversation going, Facebook will bump that bit up to the top of the page.
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