Merely giving the people what they want is a shortcut to banality, mediocrity and invisibility.
The agency that gives its clients exactly what they think they want never deserves to win Agency of the Year, and worse, is rarely seen as the leader in the field, the trusted advisor that is smart enough to know what the client ought to want instead. They certainly can’t charge more or hire better team members.
I’m defining pandering as using your perception of your customer’s wishes as an excuse to do work you’re not proud of.
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